Return Policy

At Zenith Global, we strive to ensure our customers are completely satisfied with their purchases. If you are not fully satisfied with your order, we are happy to assist you with returns and exchanges under the following conditions:

Return Eligibility

· Items must be returned within 7 days of delivery.

· Products must be in new, unused, and original condition, with all tags, packaging, and accessories included.

· We do not accept returns for final sale items, perishable goods, or personalized/custom-made products.

Return Process

1. Request a Return – Contact our customer service team at tianwenshangroup@gmail.com or through our website to initiate the return process. Please provide your order number and reason for return.

2. Receive Return Authorization – Once your request is approved, we will provide you with a return authorization and shipping instructions.

3. Ship the Item – Securely package the item and send it back using a trackable shipping method. Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Processing & Refund – Upon receiving and inspecting your return, we will process your refund within 7 business days to the original payment method. Please note that shipping fees are non-refundable.

Exchanges

If you ordered the wrong item, you may request an exchange by contacting our customer service team at [support email]. Exchanges are subject to product availability, and customers may be responsible for additional shipping costs.

Damaged or Defective Items

If you received a damaged or defective item, please notify us within 7 days of delivery. We will arrange a replacement or refund at no additional cost.

Contact Us

For any return inquiries, please reach out to our customer support team at tianwenshangroup@gmail.com .

We appreciate your trust in Zenith Global and look forward to serving you again!